FAQS

Q: Will I get my digital files right away, even if I’ve only made one or two payments before the session?

A: Yep! Once you sign up and make that initial payment, you can book your session immediately (you’ll get the link for the fall/winter calendar right away). Further, you will receive your gallery on my normal schedule (typically 2-3 weeks after the session), and will be able to download your files and use your print credit as soon as you have access to the gallery.

Q: I don’t really think I need family photos every year. Can I buy a membership this year, drop out for next year, then join again later?

A: Yes, but keep in mind that the price will likely increase in future years. By maintaining continuous membership, you’re guaranteed to be locked in at the current rate. If you drop out and re-join, you will have to do so at the rates offered that year. Pro Tip: You are allowed to skip a year and “roll over” your sessions for future use as long as you maintain your membership. If, for instance, you are planning to have another child in a year and would like to have two full sessions during those first months, you can plan accordingly and skip a full session the year prior (perhaps replacing it with a mini-session). 

Q: What if I sign up and there aren’t any session dates available that work for me?

A: While I can’t guarantee that a specific date and time will be available when you go to sign up, I am putting absolutely everything I can on the self-scheduling calendar. Even if the membership fills completely and every single member wants a fall/winter session, there will be more than enough to go around, so the likelihood is that if you have a tiny bit of wiggle room in your calendar, you'll have several options.

Q: What will I be able to get with my $200 print credit?

A: I offer a lot of really lovely items in my online store, and the print credit can be used towards any of them. Fine art prints are a perennial favorite as are gallery board prints. There are several other options, but that should give you a sense.

Q: Can I join the MKP Membership if I don’t live in the western suburbs of Chicago.

A: You certainly can, with a couple of options: First, you can plan to travel to the western suburbs for one of my listed session dates. Second, you can schedule your session outside the western suburbs and pay a flat travel fee if you are more than 15 miles outside of Elmhurst, IL. My fee up to 30 miles outside of Elmhurst, IL is $50. For more details beyond 30 miles, please contact me for a quote.

Q: Can I purchase a membership as a gift?

A: Yes, but please note that the family photographed during the first year of enrollment will be the only family who can use that membership in future years.

Q: I have four kids. If I join the membership do they all receive a studio session in June?

A: Yes! The MKP Membership includes an annual studio session for each child (18 and under) in the family, along with all the files from each session, no matter if you've got one kid or ten.

Q: What can the bonus mini-session in the Heirloom Membership be used for? Really, anything! It’s a quick and easy session to use for a special life moment. Examples could be:
A new puppy or pet session

A Grandparents session

A birthday party

A graduation

Capturing your baby bump before the newborn arrives…

…So,  it’s really up to you on how you’d like to use those 30 minutes with me! :)

If you’ve still got questions, don’t hesitate to reach out! I understand this is a new concept, and am here to clarify anything that you’re unsure of!

Other things to note:

• I'm limiting the number of memberships to keep my schedule manageable so that I can truly give members a premium experience.
  

• I’m keeping the enrollment period short so that I have a clear picture for the year of whether and how many additional one-off sessions I can accommodate. Enrollment will start at 10am on 9/6, and will remain available until 11:59pm on 9/13 (unless the membership fills up before that).
  

• I will post my availability calendar twice a year: once on the first day of enrollment for the fall/winter season and again in the last week of January for the spring/summer season.
  

• The calendar will be self-scheduled by the members themselves on a first-come, first-served basis.

  1. For both the fall/winter and the spring/summer calendars, I will guarantee that there is at least one slot open for each member (likely several more), such that in the unlikely case that every member wanted to schedule in a single season, there would still be room.
     

  2. In future years, existing members will have access to the fall/winter calendar the day before new member enrollment begins, making it beneficial to be an early joiner both in terms of price and scheduling priority.
     

• Rescheduling for reasons of bad weather, illness, etc. will be handled the same way it always is - we’ll look at the calendar and figure it out. If you realize your date won’t work for another reason - a travel or work conflict, for example - I will work with you to find a new date - just reach out as soon as you realize the issue.
  

• Regarding Illness: I commit to being totally flexible on reschedules for members based on any possible restrictions and, of course, illness. Basically, if you’re a member, I will get your family rescheduled and photographed just as soon as it’s safe and we can make it happen.
  

• In future years, members will be asked whether they would like to renew or terminate their membership prior to the new membership enrollment period. There is no commitment beyond the year, and there will be no surprise renewals.
  

• If you choose to renew but would like to change your subscription level (up or down), you are welcome to do so without penalty, though offerings and pricing may change year to year.